Head of Provider Services (Medical Doctor) at the International Health Management Services (IHMS)

Founded on April 9th, 2001, IHMS is a leading Health Maintenance Organization (HMO) in Nigeria. Our establishment is backed by both institutional and individual investors, reflecting a strong foundation and trust in our mission. With a substantial working capital of approximately 1 billion naira, IHMS is one of the most capitalized HMOs in the country, underscoring our commitment to providing robust and reliable healthcare solutions.

We are recruiting to fill the position below:

Job Title: Providers’ Manager

Location: Abuja

Employment Type: Full-time

Reports To: Head of Provider Services

Job Summary

We seek a dynamic and qualified individual to join our team as the Providers’ Manager. This role is critical to ensuring the efficiency and quality of provider relations and healthcare services across our network.

Key Responsibilities

● Manage relationships with healthcare providers to ensure compliance with service-level agreements (SLAs) and company policies.

● Oversee healthcare providers' recruitment, onboarding, and credentialing into the IHMS network.

● Conduct routine audits and evaluations of healthcare facilities to maintain high-quality standards.

● Address and resolve provider issues and complaints promptly and professionally.

● Work closely with the Head of Provider Services to develop strategies for provider satisfaction and improved operational performance.

● Support the claims team in resolving provider billing and payment process discrepancies.

● Maintain detailed and up-to-date records of provider performance, contracts, and compliance reports.

● Provide training and guidance to healthcare providers on IHMS policies and procedures.

● Monitor healthcare industry trends and regulatory changes to ensure continuous improvement in service delivery.

● Head of Provider Services (Medical Doctor) at the International Health Management Services (IHMS)

● Integrated Healthcare Management Services (IHMS) is a leading Health Maintenance Organization (HMO) in Nigeria, dedicated to providing high-quality and accessible healthcare services. With a robust network of healthcare providers, IHMS is committed to exceptional service delivery and improving health outcomes for its enrollees.

We are recruiting to fill the position below:

Job Title: Head of Provider Services (Medical Doctor)

Location: Abuja (FCT)

Employment Type: Full-time

Reports To: Chief Medical Director

Responsibilities

● Lead and manage the Provider Services team across the Northern Region to establish and maintain effective relationships with healthcare providers.

● Oversee the recruitment, onboarding, and credentialing of healthcare providers in the region.

● Ensure provider compliance with service agreements, regulatory standards, and IHMS policies.

● Conduct regular performance evaluations and audits of provider facilities to ensure adherence to service-level agreements (SLAs).

● Address escalated provider issues and resolve complaints promptly and professionally.

● Collaborate with Claims, Customer Service, and other internal teams to streamline operations and enhance provider satisfaction.

● Develop and implement strategies to improve the quality of care and optimize service delivery across the Northern Region.

● Stay informed about healthcare industry trends, policies, and regulatory changes to ensure continuous improvement.

● Provide training and support to healthcare providers on IHMS policies and procedures

Qualifications and Requirements

● Bachelor of Medicine and Bachelor of Surgery or equivalent.

● Minimum of 5 years post-NYSC experience, with at least 2 years in a leadership or administrative role.

● Experience working with an HMO or in healthcare management is highly desirable.

● Strong knowledge of provider network management, healthcare policies, and regulatory frameworks.

●Exceptional communication, negotiation, and relationship management skills.

● Proven ability to lead teams, manage priorities, and deliver results in a dynamic environment.

● Proficiency in MS Office and healthcare management software.

● Familiarity with the healthcare landscape in the Northern Region is an added advantage.

Salary and Benefits

●Competitive salary package (N300,000 – N400,000 per month).

●Leave allowance.

● 13th-month bonus.

● Comprehensive pension scheme.

● Opportunities for career growth and professional development.

● Collaborative and inclusive work environment.

● A chance to contribute to improving healthcare services in the Northern Region and beyond.

Application Closing Date

31st December, 2024.

How to Apply

Interested and qualified candidates should send their CV to: ihmshrdepartment1@gmail.com using “Application for Head of Provider Services Position” as the subject of the mail.