Business Operations Associate - (2500148)

Grade: G6

Contractual Arrangement: Fixed-term appointment

Contract Duration (Years, Months, Days): 24 months

Job Posting: Jan 10, 2025, 2:47:39 PM

Closing Date: Jan 31, 2025, 11:59:00 PM

Primary Location: Georgia-Tbilisi

Organization: EU_GEO WHO Country Office, Georgia

Schedule: Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.

 OBJECTIVES OF THE PROGRAMME

The WHO country office works with the National Authorities to achieve the highest standard of health as a fundamental human right, based on equity and on SDGs principle of leaving no one behind. WHO actions are engrained in the WHO 13th General Programme of Work with its 3 prong objectives of promoting healthier populations, keeping the world safe through addressing health emergencies, and protecting the vulnerable through Universal Health Coverage. WHO's mandate revolves around six core functions: 

(i) providing Global Health leadership;

(ii) shaping the health research agenda;

(iii)setting norms and standards;

(iv) articulating evidence-based policy options;(

(v) providing technical support to countries; and

(vi) monitoring and assessing health trends.

The WHO Country Office is an integral part of the WHO Regional Office for Europe. Its main role is to facilitate and coordinate all WHO activities at country level and to implement the European Programme of Work2020-2025 -“United Action for Better Health in Europe” which sets out a vision of how the WHO Regional Office for Europe can better support countries in meeting citizens' expectations about health. WHO at country level delivers this through practical, actionable, and country focused solutions to health challenges, keeping in perspective that achieving health and well-being is a whole-of-society endeavour; This is done through facilitating the implementation of the Country Cooperation Strategy with the country and its corresponding workplan. The WHO Country Office maintains good working relations and ensures information exchange between the country and WHO, policy and strategic guidance on Health issues to all national and international partners in the country, provision of direct technical expertise when needed and aims at more community engagement and participation, and to promote health equity.

DESCRIPTION OF DUTIES

Under the supervision of an operations professional, the incumbent will lead a team of support staff or hold the lead accountable role in delivering services and transactions in the relevant office in one or more of WHO's specialized operational areas and subdisciplines, such as finance, human resources, procurement, logistics, and/or information technology management.

Key duties:

The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office: 

● Supervise the delivery of services and transactions in one or more of the specialized operational areas and subdisciplines of a) human resources management, b) procurement, and/or c) information technology management.

Team management

● Manage a team of specialized support staff or play a lead role in administering the delivery of efficient and effective services and transactions.

● Quality assure work products and processes compliant with respective procedures, guidelines, and policies.

● Justify and escalate procedural exceptions. Facilitate the capture and sharing of best practices and continuous learning by the team.

● Propose work process improvements for team performance.

Advisory

● Share technical knowledge on matters relating to core service lines, by briefing clients, staff and partners on, and interpreting, relevant procedures, rules and regulations.

● Support consistency in approach and compliance with respective procedures, rules, and regulations.

Administration

● Undertake delegated certifications and approvals under the applicable accountability framework

● Manage the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures.

● Conduct training in respective area of business operations support for clients and staff.

● Identify improved service line processes and procedures for optimal client service, efficiency and effectiveness.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary education. Training and certification in one or more UN operational service areas or systems

Desirable: University degree in business administration, or related field.

Experience

Essential: A minimum of eight years of progressively responsible work experience relevant to the position (administrative support services and transactions in the operational support area, including finance, and/or human resources, and/or procurement, and information technology management support).

Desirable: Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systems or another enterprise resource planning system.

Skills

WHO's rules, regulations, support procedures, practices, rules, and regulations in one or more of the following specialized operations' -support disciplines, such as:

Financial support services: Managing a range of finance-support services, including imprest accounts and payments, budget administration, financial monitoring, income and awards administration, and for preparation of financial reports and statements.

Human Resources support service: Administering the Human Resources plan and the delivery of human resources support services including the following sub-disciplines: contract management; staff recruitment, selection, onboarding and briefing of new staff

Procurement support services: Procuring goods/ services including initiating purchase requisitions, administering tender/ bidding process and supporting supplier management

Information technology support services: Managing comprehensive information technology support services, including provision of integrated Service Support to ensure stable day-to-day operation of the collaboration and network infrastructure as well as common applications, such as, shared directory, and providing expertise in the implementation, administration and maintenance of all associated hardware and software; and development of simple software applications.

●Primary support for logistics and transportation administration, inclusive of the warehouses, exemption documents, management of the office vehicles, supervision of drivers, and all related activities. 

● Administration of the inventory of supplies and organizational assets 

● Travel administration, processing requests, visa issuances, flight and hotel bookings, travel claims, and follow up on travel related issues

● Proven knowledge of additional, operational service areas with less complex rules and procedures, may be required, i.e. 

● Brief and explain administrative procedures to other members of staff.

● Team management and facilitation skills

● Strong interpersonal skills

● Flexibility to adapt to competing priorities and work in a fast-paced environment.

WHO Competencies

●Teamwork

●Respecting and promoting individual and cultural differences

● Communication

●Ensuring the effective use of resources

●Producing results

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Local Language.

Desirable: Intermediate knowledge of Russian, German.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at GEL 59,979 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

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