Job Description - Information Technology (IT) e-Tracker (Special Services Agreement), SSA/G7 (2501368) Information Technology (IT) e-Tracker (Special Services Agreement), SSA/G7 - (2501368)

Grade: No grade

Contractual Arrangement: Special Services Agreement (SSA)

Contract Duration (Years, Months, Days): 2025 December 31

Job Posting: Apr 2, 2025, 3:18:29 PM

Closing Date: Apr 16, 2025, 10:59:00 PM

Primary Location: Rwanda-Kigali

Organization: AF_RWA Rwanda

Schedule: Full-time 

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.

 Terms Of References – Information Technology (IT) e-Tracker, SSA/G7

1. Area of expertise : Information Technology (IT) e-Tracker, SSA/G7

2. Purpose of this SSA    

Provide technical support for the day-to-day monitoring of the functionality of immunization e-tracker and improvement of the system at all levels of health information system as required and support health facilities to improve data collection and reporting into the system.

3. Background    

The immunization information system has played a critical role in producing the information that guided strategic interventions to strengthen the immunization system. It is therefore important to have real time information that fulfills the criteria of quality, coverage, and credibility to timely address gaps and challenges.

With the support of partners, the immunization information system shifted from paper based to electronic immunization registry in the framework to enable the system to produce real time and high-quality data to support evidence for decision making towards improving the program performance and management. An immunization e-tracker software was established into DHIS-2 and deployed in all health centers. Key users were trained, and computers (desktop) were distributed to support data management. Since September 2019, the immunization e-tracker has been deployed in all health center and data are being uploaded into the system. However, day to day management of the system and addressing the users’ concerns have been challenging, highlighting the need of permanent IT officer support to perform all the real-time trouble shooting to improve the functionality of the system and ensure the continuous capacity building of the end users

Under the overall guidance of WHO Representative Rwanda, and the direct supervision of the UCN Team Lead and WHO EPI Technical Officer, in collaboration with the Maternal Child and Community Health (MCCH) division, the incumbent will provide support for immunization data management, ensuring the e-tracker is fully functional and end users are regularly updated and supported for the functionality and use of the system. 

4. Qualifications, experience, skills and languages                                          

Educational Qualifications:  

Essential: Completion of secondary school education in Information Communication Technology with training in Computer Science or Telecommunication or related area (Microsoft Certified Software Engineer or Cisco Certified Network Administrator).

Desirable: University degree in Information Technology, Computer Science or similar with additional professional trainings/specialization in DHIS-2.

Experience  

Essential: At least ten (10) years of demonstrated working experience in Information and Technology

Desirable:

• At least five years of working experience in health information management system, especially in DHIS-2 customization and management, and proven experience in DHIS-2 implementation and virtualization platforms, software change management, user acceptance testing and end user training.

• Previous experience with WHO or other UN agencies, immunization teams and health cluster partners, recognized humanitarian organizations or a non-governmental organization is an added advantage. 

Skills/Knowledge:

Essential:

• Excellent communication and presentation skills with ability to write in a clear and concise manner and give technical advice and guidance taking into consideration the views of multiple stakeholders and partners in resource-limited contexts.

• Proven ability to promote consensus, communicate progress and results, and resolve issues in a proactive manner, while ensuring effective work practices and ethics.

Languages and level required (Basic/Intermediate/Expert):

Essential: Excellent knowledge of English

Desirable: Working knowledge French 

5. Location  

The duty station of the SSA will be based in Kigali, Rwanda at WHO country office, but working on daily basis with counterparts at Rwanda Biomedical Center.

6. Travel

The incumbent will be expected to travel nationally as necessary to oversee and support the IT e-Tracker in Immunization. 

7. Remuneration and budget 

Remuneration: Monthly salary will be RWF 2,229,083 and 30 days of annual leave.

a. Expected duration of contract : 7 Months

8. Please add the name of the following:

a. Hiring Manager: Dr Marie Rosette NAHIMANA

b. Collaborators (more than one if needed): Ms Bongiwe MAHLANGU, Mrs Emerthe Kamagaju, Dr Jules MUGABO SEMAHORE

c. Admin focal point: Mr Yusuph MWEMTSI

Duration of the advertisement is 2 weeks unless informed otherwise. The hiring manager will receive a notification from Stellis when the consultancy/SSA has been posted

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